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Welcome To Rivermead Gate Medical Centre
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Each month we will publish the responses of the FFT using forms submitted via our website and form returned to the surgery:

How likely are you to recommend our service to friends and family if they needed similar care or treatment?                          

  Extremely likely Likely Neither likely or unlikely Unlikely Extremely unlikely Don’t know
January 37 13 2 1 0 1
February 11 3 0 0 0 0
March 12 2 0 1 2 0
April 5 0 0 1 3 0
May 27 7 0 2 0 0
June 23 9 0 1 1 0

Systmonline can now offer you a summary view of your medical records online.  If you wish to sign up to this you will need to come into the surgery and fill in a form (proof of identity is required).  If you send a representative they will need to bring your written consent. A username and password will be issued to you and this will give you access to your repeat medication list, the ability to book appointments and a summary of your medical records.

If you are an existing user of Systmonline and wish to add the facility of viewing a summary of your medical records we will ask that you fill in a form too.

Click on the links below for further information and to read the practice Statement of Intent in relation to IT developments .

On-Line Access Application Form

On-line patient leaflet

Statement of Intent IT

The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the services that provide your care and treatment. Your feedback will help NHS England to improve services for everyone.  To read more about the test click on the link below.

 Friends and Family Test

Friends and Family Test cards are available at the reception desk and we would appreciate you taking the time to complete one of these after your consultation.

To complete the test online, please visit here.



Nomination means you choose a place for your GP practice to electronically send your prescription to. You don’t need a computer to use EPS. You can choose up to one of each of the following:

  • a pharmacy
  • a dispensing appliance contractor (if you use one)
  • your dispensing GP practice (if you are eligible).

You can change your nomination or cancel it and get a paper prescription. If you don’t want your prescription to be sent electronically just tell your GP. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.

EPS is reliable, secure and confidential. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.

Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser.

Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.


If you collect repeat prescriptions you will not have to visit your GP practice just to pick up your paper prescription. Instead, your GP will send the prescription electronically to the place you choose, saving you time.
The prescription is an electronic message so there is no paper prescription to lose.
You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
If the prescription needs to be cancelled the GP can electronically cancel and issue a new prescription without you having to return to the practice – saving you extra trips.
You may not have to wait as long at the pharmacy as your repeat prescriptions can be made ready before you arrive.

You can get all these benefits if you:

  • have a stable condition
  • don’t want to go to your GP practice every time to collect your repeat prescription
  • collect your medicines from the same place most of the time
  • use a prescription collection service now.

You will not get as many benefits, if you:

  • don’t get prescriptions very often or
  • pick up your medicines from different places.

 Click here to view the   24 July 2014 Newsetter

We have completed our patient satisfaction survey. The outcome of the survey and the Patient Participation Report for 2013/14 canbe viewed here:

Patient Survey Questionnaire 2013-14

When We Are Closed Poster – What is The NHS is changing and services are being restructured. These reforms will impact on the way that clinical data are collected, shared and analysed. Under the powers of the Health and Social Care Act 2012 (HSCA), the Health and Social Care Information Centre (HSCIC) can, under certain circumstances, require Personal Confidential Data (PCD) from GP Practices without seeking patient consent.

One of the first initiatives using these new powers is the Care.Data service. This service has been commissioned by NHS England and will be delivered by the HSCIC. The HSCIC is England’s central authoritative source of health and social care information.

 In general, such data will only be made available to accredited third parties in anonymised, pseudonymised or aggregated form.  The default position for all patients is that PCD will leave the practice where there is a legal basis.

 Patients CAN object to this it is important that your wishes are respected. If you object to your data being extracted you should let us know in writing so that we can update your records. Further information is available at  Click on the patient button for details.

Practice Newsletter July 2013

See newsletter archive here.