On-line appointments are back!
Contact us online with AccuRx
This is a new system that the Practice is introducing for non-urgent medical or admin requested. You do not need a user name and password to request and appointment, but please be aware this is for NON-URGENT requests only. Contact us online
SystmOne
Our consultations are by appointment only. If you are registered for on-line services you can cancel or book appointments on line.
To book on line visit: https://SystmOnline.tpp-uk.com
To register for this service please click here to go to the Online Services page.
To make an appointment by telephone call 01245 348688 from 8am onwards or call in to the Medical Centre Monday to Friday.
Please do not come in person at 8am to book an appointment for the day. This should be done by telephone.
Please click here to see which types of appointment are available for each clinician at the practice
Current appointment system
We now offer both telephone appointments and face to face appointments for all clinicians. Please note that children, skin conditions, lumps, bumps and rashes should be booked as a face to face appointment so that the clinician can see what is going on.
Most surgery sessions have appointments which may be booked up to 4 weeks in advance. The remaining appointments are booked on the day. This helps to keep the rate of non-attended appointments to a minimum. You may see any of the doctors or our nurse practitioner but it is recommended that you endeavour to see the same person for on-going problems to ensure continuity of care. If you provide your mobile telephone number you will receive an SMS test message to confirm your appointment.
You may have to wait longer to see a preferred doctor when booking an appointment. If you have an urgent medical problem and the surgery is fully booked you will either be seen by the nurse practitioner or a doctor at the end of the morning session that day. Under these circumstances the receptionist may ask for brief details of your condition so that your need can be assessed.
Appointments with the doctor and all of our other clinical staff are always in short supply so please let us know, giving as much notice as possible, if you are unable to attend. We can then offer the time to someone else.
Review of appointment system
We are reviewing the appointment system that was introduced in March 2022.
To support this the reception team will ask the reason for your visit, this is so that they can determine the type of appointment needed and the most appropriate clinician to book you with.
There will be a few slots per sessions which are pre-bookable, however the majority of appointments will be book on the day.
We will be closely monitoring this and making adjustments as required.
Call recording policy
All calls are recorded for training and monitoring purposes.
The purpose of call recording is to:
- Protect practice staff from nuisance and abusive calls
- Identify any issues in practice processes with a view to improving them
- Support clinicians with a record of telephone consultations.
Patients who wish to opt out of call recording will be asked to come to the practice and speak in person.
