Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- use our appointment request form, Monday to Friday from 8am to 6:30pm. We will respond within 4 hours during opening times
- phone us on 01245 348688, Monday to Friday from 8am to 6:30pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm
If you are unable to access us online please be assured that our reception team are here to support you.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment in the next 7 days:
- use our appointment request form, Monday to Friday from 8am to 6:30pm. We will respond within 4 hours during opening times
- phone us on 01245 348688, Monday to Friday from 8am to 6:30pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm
If you are unable to access us online please be assured that our reception team are here to support you.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner and may be offered at one of our local neighbouring site that we work collaboratively with. This could be Chelmsford Health Centre, Sutherland Lodge, Chelmer Village Surgery or Beaulieu Health Centre.
Find our more about the Chelmer Primary Care Network here
Cancelling or changing an appointment
To cancel your appointment:
- fill in an online form on this website
- fill in an online form on Accurx
- use your NHS account (through the NHS website or NHS App)
- visit the practice, when we are open.
If you cancelling an early morning appointment, please phone us on 01245 348688.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit:
- Fill in an online form. The form can be completed by a carer, friend or family member on the patient’s behalf.
