Rivermead Gate Medical Centre

01245 348688

CLOSED Temporarily – Wood Street Surgery

01245 354732

Appointments

We have temporarily suspended On-Line Appointments due to COVID 19 pressures.

Make an appointment

Our consultations are by appointment only. If you are registered for on-line services you can cancel or book appointments on line.

To book on line visit:  https://SystmOnline.tpp-uk.com

To register for this service please click here to go to the Online Services page.

To make an appointment by telephone call 01245 348688 from 8am onwards or call in to the Medical Centre Monday to Friday.

Most surgery sessions have appointments which may be booked up to 4 weeks in advance. The remaining appointments are booked on the day. This helps to keep the rate of non-attended appointments to a minimum. You may see any of the doctors or our nurse practitioner but it is recommended that you endeavour to see the same person for on-going problems to ensure continuity of care.  If you provide your mobile telephone number you will receive an SMS test message to confirm your appointment.

You may have to wait longer to see a preferred doctor when booking an appointment. If you have an urgent medical problem and the surgery is fully booked you will either be seen by the nurse practitioner or a doctor at the end of the morning session that day. Under these circumstances the receptionist may ask for brief details of your condition so that your need can be assessed.

Appointments with the doctor and all of our other clinical staff are always in short supply so please let us know, giving as much notice as possible, if you are unable to attend. We can then offer the time to someone else.

Home visits

Home visit requests are triaged and only done when, in the judgement of the clinician, they are justified by clinical need.

A clinician will telephone to discuss the condition for all requests.

Patients are responsible for providing transport to the surgery when this is not the case.

Acute visits should be requested as early in the day as possible so that they may be triaged and allocated to doctors in the most effective way.

Cancel an appointment

Help us reduce the number of missed appointments

If you cannot attend any booked appointment, please let us know as soon as possible so we can offer it to another patient.

We will send confirmation and reminder text messages to your mobile phone to assist you in keeping your appointment.

If you do not want to be contact by text message please let us know so that we can update your record.

Extended Access

You are able to book appointments to see the GP, Nurse or Health Care Assistant when the practice is closed at a time that may be more convenient for you.

These appointments are offered at a different location from 6:30 – 8:00 pm weekdays and from 8:00 am – 2:00 pm at weekends.

Please note: these are pre-booked routine appointments, not emergencies.

The consultation will not be with your usual GP, Nurse or Health Care Assistant  when you use this service. For further information visit the following site:

https://midessexccg.nhs.uk/news/935-extended-access-to-gp-services-in-mid-essex

To book an appointment please speak to a reception team member.