From 1 October 2025, GP practices across the country will be required to keep their online consultation tool open between 8am and 6.30pm for routine requests on the days they are usually open. This will allow patients to make non-urgent requests, submit medication queries, and raise administrative requests.
You can now submit routine requests for care through the Accurx, during our core opening hours.
- If you have a routine (non-urgent) request, you can submit your request online using Accurx “Contact us”.
- Simply select the option: “I need help, but it’s not urgent.” Please note that any requests submitted using this option will be responded to by a member of the team within 5 working days.
- You can also use the app to make requests about medications or administrative issues (such as sick notes or test result queries).
- We are asking patients not to submit more than one request about the same issue, as sending more may delay our response.
If you have no internet access, please continue to call us to book access support. If you can go online, please do so, it helps to keep our phone lines free for those who can’t.
Our aim: To make routine care easier to access for everyone.