Power cuts don’t happen very often but if the electricity network is damaged or develops a fault it’s our job to get your power back on. Our engineers work around the clock 24/7 to restore your power as quickly as is safely possible. If you live in London, the East or South East of England, then being on our Priority Services Register will ensure you will receive extra support if you experience a power cut.
What help should I expect from being on the Priority Services Register?
Support during a power cut:
- A priority number that you can call 24 hours a day
- Text and voice message alerts, letting you know when we are aware of a large power cut in your area
- Tailored support if needed such as home visits, hot meals, advice and keeping your friends and relatives updated
- Where possible we will send you text and voice messages when we expect severe weather to help you prepare
- In certain scenarios we may also offer a free hotel overnight and transport to the hotel
- For complex power cuts our community welfare teams provide on-site support which includes hot drinks, hot meals, a wifi connection and charge points
Read through our helpful advice on what to do during a power cut.
Additional support:
- For your peace of mind, we can contact someone on your behalf and if you would like us to we can agree a security password to keep you safe
- We can put you in touch with an expert who can offer you advice on energy bills and energy saving tips
