Rivermead Gate Medical Centre

01245 348688

CLOSED Temporarily – Wood Street Surgery

01245 354732

Complaints and compliments

We are very happy to receive constructive comments or suggestions for improving our service to patients. Similarly, if you have a complaint we will deal with it in a constructive way. Please write or telephone our Practice Manager.

Rivermead Medical Centre is committed to providing the highest level of care for our patients and places patient care and satisfaction at the centre of our service to improve our outcomes.

We will always be willing to listen if there is any way that you think we can improve the service we provide.

If you would like to leave a compliment or a comment you can do so by completing a Family & Friends Comment Form available in the reception area or you can complete a form online here.

Patient complaint form Sept 2020 (word doc version)

Patient complaint form Sept 2020 (pdf version)

Complaints Procedure Poster 2020 (pdf version)

Rivermead Gate Complaint leaflet 2020 (word doc version)

Rivermead Gate Complaint leaflet 2020 (pdf version)

Complaint Authorisation Form (pdf version)

Complaint Authorisation Form (word doc version)