Rivermead Gate Medical Centre

01245 348688

CLOSED Temporarily – Wood Street Surgery

01245 354732

Compliments and complaints

As a Practice we are very happy to receive constructive comments or suggestions for improving our service to patients. We will always be willing to listen if there is any way that you think we can improve the service we provide.

Compliments and positive feedback

If you would like to leave a compliment and tell us about something we did well please do so be clicking on this link or you can tell us about a positive experience by completing our online feedback form here.

alternatively you can do so by completing a Friends & Family comment form by clicking on this link

Complaints

Similarly if you have a complaint we will deal with it in a constructive way. Please write, telephone or use this link and we will respond as promptly as possible.

We are committed to providing the highest level of care for our patients and place patient care and satisfaction at the centre of our service to improve our outcomes.  The previous couple of years have been a very trying time for all staff working for the NHS and for patients requiring care, please support us in the coming month as we try adapt to new styles of working. You co-operation and support is greatly appreciated.

Rivermead Gate Complaint leaflet (PDF)