Complaints Procedure

Rivermead Medical Centre is committed to providing the highest level of care for our patients and places patient care and satisfaction at the centre of our service to improve our outcomes.

We will always be willing to listen if there is any way that you think we can improve the service we provide.

If you have a complaint or concern about the service you have received from the doctors or any of the staff working in the practice, please let us know. We operate a practice complaints procedure as part of the NHS system for dealing with complaints. Our complaints system meets national criteria.

The practice complaints leaflet gives details of the procedure and is available from reception or can be downloaded here: Complaint Leaflet

If you are complaining on behalf of a patient you will need to submit a Third Party Consent Form signed by the patient. Complaint consent form

You can telephone the surgery on 01245 348688 or write to us by letter or use our complaint form to submit your complaint: Patient complaint form

Our complaints documentation is available to download or you can obtain it from reception at both sites.

For further independent information and support click on the link to the Essex Advocacy Service :  Essex Advocacy



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