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Amended Opening Hours at Wood Street

Posted by michelle in Uncategorized

The practice will be changing the access hours at the branch surgery at Wood Street following discussions with NHS England. With effect from Monday 27th November 2017 we will be closed all day Tuesday, Wednesday afternoon and all day Thursday, and all services to Wood Street patients will be provided from our main site Rivermead Gate Medical Centre.

The opening hours have been approved by the Joint Primary Care Commissioning Committee of Mid Essex CCG and NHS England.

Why have we taken this decision?

This decision has been taken due to the difficulties the practice is facing in providing adequate clinical provision and services at the site every day of the week.

Opening hours from 27th November:

Monday            8.00am to 12.30pm and 3pm to 6.00pm

Wednesday      8.00am to 12.30pm

Friday               8.00am to 12.30pm and 03.00pm to 6.00pm

The telephone lines will be diverted to our main site when the branch site is closed where calls will be handled. You may choose to call Rivermead direct: 01245 348688

The doctors and nurses will be working at Rivermead Gate and will provide services to Wood Street patients from there.  Patients will be able to book appointments as normal and see their usual GP.  The number of appointments/appointment types will not be reduced, all other services provided to patients will remain the same and we will continue to send prescriptions to patients preferred pharmacy.

Patients should submit prescription requests and arrange for collection within these times or ask staff to send them direct to their preferred pharmacy.

Patients may find it easier to attend our main site on a regular basis. If patients would like us to transfer care to Rivermead Gate Medical Centre, a form is available to complete at our reception and we will amend records accordingly.

Feedback comment forms are available from reception.